Welcome to the Ishwar Jewellers Help Center. Here you’ll find answers to the most frequently asked questions about our jewellery, shipping, returns, and orders.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently deliver orders across Canada. At this time, we do not offer international shipping.
Q: How long does delivery take?
A: Our standard order timeline is:
Order Processing Time: 1 to 3 Business Days (Monday to Friday)
Estimated Delivery Time: 3 to 7 Business Days, depending on your location within Canada.
Order Cut-Off Time: Orders placed before 3:00 PM EST begin processing the same business day. Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day.
Q: How much does shipping cost?
A: Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
🔄 Returns & Refunds
Q: What is your return policy?
A: Eligible jewellery items may be returned within 30 days of delivery. Returned items must be unworn, unused, in their original condition, and include all original packaging and certificates (if applicable).
Q: Is there a restocking fee?
A: No. We do not charge any restocking fees.
Q: Who pays for return shipping?
A:
Our Responsibility: If your item is damaged, defective, or we shipped the wrong product, we will cover the return shipping costs.
Customer-Initiated Returns: If you changed your mind or ordered the wrong item, you will be responsible for the return shipping costs.
📦 Orders & Tracking
Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a Shipping Confirmation Email with your tracking number. Tracking information may take up to 24 hours to become active.
Q: What should I do if my order arrives damaged?
A: Please contact us within 48 hours of delivery at support@marineexpress.shop and include clear photos of the damaged item and packaging. We’ll review your request and provide an appropriate solution.
Q: My tracking says “Delivered,” but I haven’t received my package.
A: Please check with family members, neighbors, or your building management first. If you still cannot locate your package, contact us and we’ll assist you with the shipping carrier.
Q: Can I change my shipping address after placing an order?
A: Yes, provided your order has not yet been shipped. Please contact us as soon as possible. Once your order is in transit, we’re unable to change the delivery address.
💳 Payments
Q: What payment methods do you accept?
A: We accept:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Additional payment options may also be available during checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure, encrypted payment gateways. We do not store your complete payment information.
💎 Products
Q: What products do you sell?
A: We offer a wide selection of fine jewellery, including:
Gold Jewellery
Diamond Jewellery
Silver Jewellery
Engagement Rings
Wedding Bands
Necklaces & Pendants
Earrings
Bracelets & Bangles
Chains
Anklets
Nose Pins
Men’s Jewellery
Bridal Jewellery
Gemstone Jewellery
Custom Jewellery
Q: Are your product images accurate?
A: We strive to display our jewellery as accurately as possible. However, slight variations in color, finish, or appearance may occur due to screen settings and lighting.
📞 Contact Support
If you have any additional questions, we’re always happy to help.
Store Name: Ishwar Jewellers
Website: https://marineexpress.shop/
Email: support@marineexpress.shop
Phone: +1 416-747-7100
Store Location:
2617 Islington Ave.
Etobicoke, ON M9V 2X4
Canada
Store Business Hours:
Monday: Closed
Tuesday: 11:00 AM – 7:00 PM
Wednesday: 11:00 AM – 7:00 PM
Thursday: 11:00 AM – 7:00 PM
Friday: 11:00 AM – 7:00 PM
Saturday: 11:00 AM – 7:00 PM
Sunday: 11:00 AM – 7:00 PM
Response Time: We respond to all customer inquiries within 24 hours.