These Terms of Service outline how Ishwar Jewellers operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from our website: https://marineexpress.shop/
By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. Business Information
Ishwar Jewellers is an online retailer specializing in fine jewellery and accessories. When you shop with us, you are entering into a transaction with:
Business Name: Ishwar Jewellers
Website: https://marineexpress.shop/
Customer Support: support@marineexpress.shop
Country: Canada
2. Products and Ordering
When purchasing products from our store, the following conditions apply:
Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product listings without prior notice.
Product Accuracy: We make every effort to display product images, colors, sizes, and descriptions accurately. However, actual product appearance may vary slightly depending on your screen settings.
Order Refusal: We reserve the right to refuse, limit, or cancel any order at our discretion, including orders affected by pricing errors, stock availability, or suspected fraudulent activity.
3. Pricing and Payment
We accept the following payment methods:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Additional payment methods may be available during checkout.
Currency: All transactions are processed in Canadian Dollars (CAD).
Security: All payments are processed through secure, encrypted third-party payment providers. Ishwar Jewellers does not store or have direct access to your complete payment information.
Billing Information: You agree to provide accurate, complete, and current billing information for all purchases.
4. Shipping and Delivery
We process and deliver orders according to the following terms:
Shipping Area: We currently deliver within Canada.
Processing Time: Orders are processed within 1 to 3 business days, excluding weekends and public holidays.
Delivery Time: Estimated delivery is 3 to 7 business days, depending on your location and shipping method.
Shipping Costs: Any applicable shipping charges will be displayed during checkout before payment is completed.
Risk of Loss: Ownership and risk of loss transfer to you once your order has been delivered to the shipping carrier.
Inspection: Please inspect your order upon delivery and notify us promptly if there are any issues.
5. Returns and Refunds
Our Returns & Refund Policy applies under the following conditions:
Return Eligibility: Items must meet the conditions outlined in our Returns & Refund Policy.
Return Authorization: Please contact support@marineexpress.shop before returning any item. Returns sent without prior authorization may not be accepted.
Return Shipping: Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refund Processing: Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
6. Product Care
To maintain the beauty and longevity of your jewellery:
Store jewellery in a clean, dry place when not in use.
Avoid exposure to chemicals, perfumes, lotions, and excessive moisture.
Clean jewellery using appropriate cleaning methods based on the material.
Damage caused by misuse, improper care, accidents, or unauthorized repairs is not covered.
7. Damaged or Defective Items
If your order arrives damaged or defective:
Notify us at support@marineexpress.shop within 48 hours of delivery.
Include clear photographs of the damaged item and its packaging.
Once verified, we will arrange an appropriate resolution, which may include a replacement, repair, or refund.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, designs, and other materials, is the property of Ishwar Jewellers and is protected by applicable copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Third-Party Services
We may use trusted third-party providers to process payments, fulfill deliveries, provide website functionality, and analyze website performance. These providers receive only the information necessary to perform their services and are required to protect your information.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Ishwar Jewellers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Canada.
12. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page and become effective immediately upon publication. Your continued use of our website constitutes acceptance of any revised Terms.
13. Contact Information
Shop Name: Ishwar Jewellers
Phone: +1 416-747-7100
E-mail: support@marineexpress.shop
Store Location:
2617 Islington Ave.
Etobicoke, ON M9V 2X4
Canada
Store Business Hours:
Monday: Closed
Tuesday: 11:00 AM – 7:00 PM
Wednesday: 11:00 AM – 7:00 PM
Thursday: 11:00 AM – 7:00 PM
Friday: 11:00 AM – 7:00 PM
Saturday: 11:00 AM – 7:00 PM
Sunday: 11:00 AM – 7:00 PM
Response Time: We respond to all customer inquiries within 24 hours.