At Ishwar Jewellers, your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions and process for returning eligible items.
Return Window
You may request a return within 30 days from the date your order is delivered. Return requests submitted after this period may not be eligible for a refund or exchange.
Eligibility for Returns
To qualify for a return, your item must meet all of the following conditions:
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Condition: The jewellery must be in new, unworn, and resalable condition.
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Usage: The item must not show signs of wear, damage, resizing, or alteration.
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Packaging: The item must be returned in its original packaging, including any jewellery boxes, certificates of authenticity, tags, manuals (if applicable), and accessories.
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Inspection: Items that are damaged, incomplete, or not in their original condition may not qualify for a refund.
How to Request a Return
1. Submit a Return Request
Email our support team at support@marineexpress.shop with your Order Number and the reason for your return.
2. Return Authorization (RMA)
Once your request has been reviewed and approved, we will provide return instructions along with a Return Merchandise Authorization (RMA) number.
3. Return the Item
Carefully package your jewellery and ship it according to the instructions provided.
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Return Method: By Mail
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Return Label: Provided by email when applicable.
Return Shipping Costs
Our Responsibility (Damaged, Defective, or Incorrect Item)
If your order arrives damaged, defective, or we shipped the wrong item, Ishwar Jewellers will cover the return shipping costs and provide a prepaid return shipping label where applicable.
Customer-Initiated Returns
If you are returning an item because you changed your mind, ordered the wrong product, or for any reason not related to a defect or our error, you are responsible for the return shipping costs.
Restocking Fee
We do not charge any hidden fees.
Restocking Fee: CAD $0.00 on all approved returns.
Refund Process
Inspection
Once your returned item is received, our team will inspect it to ensure it meets the return eligibility requirements.
Notification
You will receive an email once the inspection has been completed.
Refund Processing
If your return is approved, your refund will be issued to your original payment method within 7 business days.
Non-Returnable Items
The following items may not be eligible for return:
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Custom-made or personalized jewellery.
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Resized or altered jewellery.
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Gift cards.
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Clearance or final sale items.
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Items showing signs of wear or damage after delivery.
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Products specifically marked as non-returnable on the product page.
Contact Information
If you have any questions regarding returns or refunds, please contact us.
Store Name: Ishwar Jewellers
Website: https://marineexpress.shop/
Email: support@marineexpress.shop
Phone: +1 416-747-7100
Store Address:
2617 Islington Ave.
Etobicoke, ON M9V 2X4
Canada
Business Hours
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Monday: Closed
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Tuesday: 11:00 AM – 7:00 PM
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Wednesday: 11:00 AM – 7:00 PM
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Thursday: 11:00 AM – 7:00 PM
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Friday: 11:00 AM – 7:00 PM
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Saturday: 11:00 AM – 7:00 PM
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Sunday: 11:00 AM – 7:00 PM
Response Time: We respond to all customer inquiries within 24 hours during business days.